iPod & iPad

Setup & User Guide

Set up your smsglobal.com account.

First change to your country or region from the dropdown menu. Choose your desired username and password, and enter a mobile telephone number (International format) to receive your validation code and optionally, messages. If you don't have a phone, just use a friend's or relative's.

Enter the email address where you would like to receive your SMS messages. This can be your regular email account, or a special one just for texting.

For example, you might want to use a separate account if you normally read your email with Safari using a webmail service. For the fastest responses, use a push-email app and an account whuch supports push, such as MobileMe, Gmail or Yahoo. You can then receive a visible, audible or vibrate alert when a reply arrives, just like a phone.

Your Profile

Set up the rest of your account profile as in the screenshot on the left. Low-balance alerts are optional as Real SMS shows your credit balance on the screen. Real SMS does not use your SMS Global Contacts, if you have any, and there are no plans to do so.

There is no point in setting the message-split size to more than 4 (612 characters), as this is the maximum message size supported by Real SMS. Such a message will cost you 4 credits.

Using Real SMS

The first time you use Real SMS you will be prompted for your SMSGlobal username and password. Then you will need to pick your home country from the list. Real SMS requires this information in order to automatically add the country code for you. You can also optionally enter a phone number to receive texts - note that this must be validated by SMSGlobal before use. This is your usual mobile number. Do not add a country code.

Make your choice and the app is ready for you to use the first of your 25 free credits. (Tap a blank portion of the screen to dismiss the keyboard when you are ready to send.)

Number Formats

Enter local telephone numbers just as you would with a mobile phone. Do not add a country code.

International telephone numbers must be entered into the To: field in the standard +country code - area code - number format. You must also use this format for International telephone numbers stored in your Contacts. Real SMS uses this information to detect when you are texting a number outside your country.

Splitting Long Messages

Real SMS will split messages longer than a standard SMS (160 characters) into multiple separate SMS messages (maximum 4). If you exceed 160 characters a warning alert gives you the choice of editing the text or continuing. You can enter up to a total of 612 characters. You pay for each SMS.

Error Messages

Wrong numbers are the most usual cause of error messages. Official GSM error codes returned by the gateway server can be decoded on the SMSGlobal website but they can still be somewhat cryptic. For example a wrong number might trigger a code 102 'Facility Not Provided' which is not very helpful, but if you check the Status of your messages on the website, you will see a better explanation of any failures.

If you get persistent wrong number errors for local texting, use the iPod Settings app and scroll to Real SMS. DialCode should be your country's International dial code e.g. +61 for Australia. You can edit it if necessary. Also check that you did not add a country code to your own phone number, as Real SMS adds this automatically for you.

Here's a tip: if you get a code 102 back when trying to send one of those expensive texts to TV game shows, competitions and the like, try putting + in front of the number (i.e. treat it as an international number) - you might slip under the radar and only get charged one credit.

Note that 'Message Sent' on your iPod only means 'the message has been successfully delivered to the gateway server', not that it has necessarily been received by the addressee. You can get Status updates delivered to your email address but as warned on the website, this can generate a very large amount of email.

Note: SMSGlobal operate a public SMS gateway service, and have nothing to do with your Real SMS app. If you encounter any difficulties using Real SMS, please use the support link below.

For other information or support issues, please see the Quick Troubleshooter page before contacting Support. Although written for the iPad version of Real SMS, many of the issues discussed are relevant to both platforms. There is also a FAQ